CoastCentralReservations.com

RESERVATIONS:

The rental you make online will be immediately penciled in and will be held for you until mail on the fifth day as we wait for your deposit and signature form to arrive. (You will receive an email to confirm receipt of the rental form in a few hours). Mail your deposit check and signature form out and we will normally have it within three to four days, almost always! If your check and signed signature form have not arrived by mail on the fifth day, the house will be returned to the rental pool. You need to send a 45%*** deposit to rent this house*, but that is rounded off, it does not need to be exact.  This deposit is your guarantee to us that you will complete the payment on the house you have rented.
Confirmation of your rental will be sent out to you by email as soon as the check and signature form arrive, if you do not get this email within 4 or 5 days of your mailing, please email right away. Your confirmation will be emailed to you with the directions to the house (please follow these directions, online mapping does not work well in a rural area!), and with checkin instructions. These are very important to make the checkin smooth. WE SUGGEST THAT YOU EMAIL US ABOUT ONE WEEK BEFORE YOUR ARRIVAL TO CONFIRM YOUR PLANS so that we can firm up any last minute details. Please update your arrival time.

You may prepay your full reservation for a cash discount.   In this case please prepay the balance of your amount due by check at least 15 days prior to arrival, you will get a 2% discount on the entire balance of the rental.  This is the cash discount, we will allow a 2% discount on your balance as described above. Please email for that exact balance amount. (We still need a credit card in your name and identification for the security deposit on arrival.)

Rates are all posted clearly on the website. If you ask for assistance in rates, please note that only the POSTED rates apply. Please refer to the website for all rates, Holiday rates, tax, pet fee, and cleaning fee, as all are posted there for you. Posted rates and policy are the only rates and policy that apply.
The online Rental Form you have filled out should correctly state the number of people, the number of pets if any, and your dates and arrival times. If there are substantial changes such as the number of people or pets, or a change in the dates, it will be necessary for you to send in another updated rental form indicating these corrections as approved in advance. Please note that once the paperwork has been completed we cannot make changes to the rates, so please have the correct information given to us at the time of reservation, or let us know that a change may be coming in the near future so we will not put all of the information in the computer. Later changes will be accommodated if at all possible, but no changes can be made after the eve of arrival. The occupancy of the house is the number of people who will occupy the house at any time during your reservation. There cannot be distinction made for different numbers on different nights. Your understanding is appreciated. If you will have a guest join you for a few nights, please indicate this at the time of the reservation so that this guest (2 night minimum) can be added to your file and charged accordingly. A visitor of short duration on one day need not be noted, but all others must.
Late Arrival arrangements can be made in advance for arrival after 6:00 pm (5 PM October - April). In this case you simply prepay the entire reservation, plus a separate security deposit check in the amount of $300, make sure these arrive to us no later than 15 days prior to arrival. ** Someone will drive over the following morning for the credit card imprint and paperwork and a key will be left for your late arrival.

*The rent deposit you mail in will apply to your rent and you will only owe the balance on arrival, to be paid by credit card in the name of the principle with ID. 
**If for some reason you cannot check in during check-in hours, you may prepay the reservation as described above plus a separate $300 damage deposit check, and we will come by the following morning for the security credit card imprint. The balance and the separate $300 check for the security deposit must arrive to us at least 15 days prior to arrival for this after-hour checkin.
***Your rent deposit is your guarantee that you will fully pay for this house that has been rented by you. This deposit is a non-refundable deposit. Please read "refunds" below.

SMOKING * PETS * GROUPS * OCCUPANCY LIMITS:

NON-SMOKING: Smoking in these pristine non-smoking houses will be considered damage. 

PETS: Pets are welcome in pet houses with prior written approval with pet deposit and cleaning fee. (Pet cleaning fee is $7 per pet per night, deposit is a signature that you will be responsible for damage, backed by a major credit card (and possibly a refundable $200 damage deposit on your card) Please note our houses do NOT look like pet friendly houses you may have seen before, but are kept as pristine as possible. In order to continue to provide good pet owners with beautiful homes that accept pets, we must have rules. Please clean up after your pet, police area for pet deposits and hair, both inside and out. Please bring bedding for the pets and old sheets to cover pet areas. Pets are NOT ALLOWED IN BEDROOMS (please respect the allergies of other guests coming), but only in the main living area and they must be kept off of all furnishings. The next guest may not want to see pet hair! Help us keep our pet friendly houses perfect and pet friendly! We are pet lovers, and we hate traveling and being condemned to the ratty motel rooms because we have a pet. So we are trying to have all of our lovely and wonderful houses stay pet friendly. We can only do this with your help.  Very, very sorry, no cats please.
All pets must have current flea treatment and shots, please bring flea treatment container for proof during summer months. We will need a note from your vet OR the empty flea treatment container (Advantage, or the like) during summer months. We cannot take a chance on a flea infestation! Make sure pet is clean, and nails are filed so as not to mar floors. Pets put into non-pet units, or without permission will be considered damage and will be charged accordingly.     
(My Pets please go here to see my pets (PLEASE Spay/Neuter ALL pets, it is the right thing to do)
Please, pets MUST be kept off of furnishings and out of bedrooms!

GROUPS: Sorry, we do not rent to students or groups under the age of 21. We do not rent to groups of any kind without prior written arrangements. Our houses are appropriate for Executives and Families.
ADULT GROUPS: The number of people listed on your reservation sheet is the maximum number that may occupy this house at any time. No exceptions without prior written approval and no unregistered guests are allowed in the house or on the property. Any get-together between reserved houses: houses are individually owned and items cannot be taken from one house to another, so If you need group supplies, please bring them with you. We appreciate your understanding and care of these private homes, groups have special responsibilities to not allow any item to be taken from one house to another, to not allow damage to occur, to not allow non-guests in these houses, or to exceed maximum occupancy of any house.

OCCUPANCY LIMITS: Occupancy of the house is limited to the number of people declared on the reservation and check-in form and to the number listed that the house will accommodate. Absolutely no extra people are allowed on the property except by written prior approval. UNDECLARED guests or visitors (of any time duration) will be charged to your card at the rate of $30 per person per day. No exceptions. Even with approval, we may change our mind if we see any problems, at our option, if we feel it is necessary to protect the property. Your understanding is appreciated. 

CHECK IN PROCEDURE:


We will have a Host meet you at the house for checkin so it is important that we know your arrival time frame and that you call us 30 minutes out to update us on your exact time of arrival. Please note, you will only have cell service in the towns. Please see Check In Hours below.
Check in Hours are between 3 pm and 6:00 pm.  (NOTE: OCT - APRIL CHECKIN HOURS ARE 2PM - 5 PM see Late Arrivals below for arrivals after 5 PM) Since we will be meeting you at the house, it is necessary to pre-arrange this meeting, so we ask that you plan your travel and give us a one hour time frame of your arrival, then call us as you approach, 30 minutes out to confirm. Please note that if you have arranged an arrival time for example between 4 and 5 pm, we will have someone scheduled to wait for your call during this time frame. Please note that we have no one available after 6:00 PM for checkin and for security reasons do not make late in-person checkins.  If you may be later than this, please read Late Arrival Arrangements below.  There is a small charge if our employee must wait for you because you are substantially later than you have told us. We must pass on the cost of employee waiting time, at the rate of $10 every 30 minutes (or part of) waiting time beginning at 15 minutes past your expected hour time frame. This also applies if you have made your 30 minute call and you do not arrive within 40 minutes of that call. You can update your arrival time one day prior to arrival so that we will make a new arrival time for you and will not have an employee waiting for you at the wrong time. Note that we close at 6:00pm, if you call and will be later than this, we will try to find someone who will work late that night (their time will be charged to you) but we cannot guarantee that someone can be available, and for security reasons we will not have an employee meeting you after dusk. Please prepay your reservation and deposit if there is any chance you will arrive after 6:00 pm.
Please note that we are closed on Christmas Day, Thanksgiving Day, the day of July 4, and Easter Sunday to be with family. No checkins are available on those dates. We close promptly at 3:00 Pm on Christmas Eve.
NO CHECKS  are accepted at check-in.   If you wish to pay the balance by check, please prepay at least 15 days prior to arrival. Credit card is still required for security deposit, which is a $300 refundable deposit to cover any unpaid balance, damage, extra cleaning.

The responsible party must be the person available at check in and must present his/her own credit card for the balance payment and security deposit, with ID. Please arrange to check in between 3 and 6:00 pm. (2-5 pm off season).. This is the time we will schedule someone to be available for your call. If you will require a special time, please inquire for special arrangements well in advance.  
PLEASE NOTE: We do not have a 24 hour front desk, this is a private home, and we must drive to the house to check you in, so please follow the checkin instructions. Your help and understanding is very much appreciated. Please refer to our directions to the house, as the online mapping services will not be accurate.


CLEANING FEE:

Cleaning fee We have broken the cleaning fee down to two different types for your convenience, and you have your choice of services. We list the discounted partial fee on your original reservation and should you then opt for the full cleaning as described, we will simply add the balance to your credit card security deposit.
Discounted Partial cleaning fee means that the guest has left the unit in generally neat condition by gathering all garbage and placing it in designated outside garbage container, has loaded and started the dishwasher, washed pots and pans and dishes during the visit except last minute dishes. Guest has generally wiped up all food spills and crumbs during the visit, just as you would do at home. We also ask that units with a washer and dryer, to start one load of like-colored sheets before you leave, please do NOT put towels in washer unless you pretreat the stains. Please leave used beds unmade and cover pulled back or strip the beds. Please check for all of your belongings (don't forget closets and drawers!) make sure heat is turned all the way down, windows are closed and locked, and all doors are locked before you leave, and the house is secured. Two sets of keys should be left on the counter where you found them at checkin. PLEASE BE SURE TO SECURE THE HOUSE WHEN YOU LEAVE by making sure that windows and doors are all closed and locked.
Regular Full cleaning fee* will be charged where all of the above has not been done. This is the STANDARD cleaning fee you would normally pay, and the difference will be charged to your card for this service since you were automatically charged only the discounted cleaning. You will simply notice the balance (usually around $30 more) on your card, or you can let us know at reservation time that you would prefer the regular full cleaning and this will be charged at checkin. Note that it is still required that you secure the house on departure, which means leaving two sets of keys on counter, turning down all heat to the lowest setting, closing and latching all windows, closing and locking all doors.
Extra cleaning:   Any unit left in a state of disarray will be charged an hourly fee to clean the unit and return it to rentable condition, and this fee is $20 per hour per person, with a $100 minimum charge. This will be charged if the house is left with pet hair or deposits, cigarette smoke or deposits, or in any kind of general disarray damage, spilled food, or maintenance that takes extra time to prepare the house for the next guest. Thankfully this is a very, very rare occurrence. We generally have wonderful guests who respect the property and it is very rare that we have to do this extra work.
Garbage  Please note that we have garbage pick up only once a week consisting of ONE can of garbage per week, and one container of separated recyclables. Please realize that excess garbage will be an extra charge. Anything over one bag of garbage per night of occupancy will be considered excess and may be a small extra fee. 
Furnishings must be put back as they were when you checked in, please return all furniture and furnishings to their original position that the owner of the house had placed them. Thank you.

 
*Please do not leave food spilled on counters, floors or beds, do not leave trash sitting around, this will attract ants here at the beach. Please keep food items in the dining area, and clean up all crumbs and spills, as the ants will find food debris in a matter of hours, even if it is in your bed! This is the beach!

OTHER:
CANCELLATION POLICY AND OTHER ITEMS:

SORRY NO REFUNDS of rental deposit during high season or holidays if we cannot re-book the time in full, as your reservation deposit is your guarantee to the owner that you will pay for the time you have personally rented when you removed their house from rental. Sorry, but the owner has only one house to rent, and a very short season to rent. There are no exceptions that can be made.
However If you cancel via email (please look for our confirmation email) at least 30 days prior to arrival and we can rebook the entire time, you will receive the refund less our handling/bookkeeping fee. Sorry, cancellations of season and holiday dates with less than 30 days notice cannot be refunded.
Cancellation of reservation in off season is at the discretion of Wild Coast Vacations LLC but is also subject to our handling fee. There are no refunds for cancellations with less than 30 days written notice unless the time can be re-rented in full. There are no refunds on reservation of 8 days or more at any time.
There are no exceptions that can be made and any refund of reservation deposit is subject to a 25% of reservation (not less than $48) handling fee to cover phone calls, paperwork, and employee time, as well as potential lost reservations on the property. Once you made your reservation all callers were turned away on that house from that minute on! Once you have rented the house and have taken it off of rental, the time is not usually recoverable.
IF YOU ARE MAKING A RESERVATION FOR A DATE MORE THAN 3 MONTHS AWAY we will work with you on the deposit, please email for details. thewildcoast@aol.com Please include all details in the email. Please note that if we do accept a partial deposit, the balance of this deposit is due no later than March 1 for season rentals, or 2 months in advance of non-season or winter holiday rentals, and if the deposit balance is not received by this date, the reservation will be canceled with no refund of the initial partial deposit, which will be considered payment for expenses to cover phone calls, labor, bookkeeping, potential loss of rental, and time, the house will return to the rental pool with no further notice.
ALL CHANGES TO YOUR RESERVATION MUST BE COMPLETED AT LEAST 24 HRS BEFORE ARRIVAL and are subject to a bookkeeping fee. Email all updates and requests for changes to thewildcoast@aol.com and please include ALL information in your email including name of house, your name, date of arrival, and proposed change. Please do not ask for partial occupancy changes during a rental. A substantial change will require a new online rental form. All changes must be completed at least 24 hours before arrival so that host will have correct paperwork on your arrival.
SECURITY DEPOSIT: A $300 refundable security deposit is required for any unpaid balance, damage, or extra cleaning of the home you are renting. This deposit will be refunded promptly if you have paid all charges, and have completed your rental as agreed.
Damage and missing items will be charged to guest on the credit card provided at check in. Guest is responsible for all damage and missing items including towels. Where guest has rented multiple units, items MAY NOT BE MOVED. Please remember that each house is owned by an individual, it is their own home. Responsible party is responsible for the house and the furnishings and the actions of all their guests.
Refunds:  Each house is a unique product, and we can NOT give refunds on these houses once you have taken it off the rental pool for yourself. Please ask the questions needed before you make a reservation, so that you can pick the best house for your vacation. Please read all guidelines above, as we have tried to make these as clear as possible to be fair to all parties involved.
Tax: A bed tax applies to all houses. Houses within the Gold Beach city limits are subject to a 6% bed tax, houses in Port Orford are subject to a 6% bed tax, all houses are subject to a state 1% bed tax. These are of course added to the total. Rogue Shores is NOT in the city limits and is therefore not subject to the Gold Beach bed tax.
Violations:  You may not remain in a house that you have given false information on the rental agreements, or where you have not strictly followed our policy and guidelines, and there will be no refunds.
Assumed risk: Note that renter realizes that use of hot tubs and other amenities have certain dangers and guest assumes all responsibility to know these dangers and how all items work before using them. Guest hereby agrees to INDEMNIFY and hold Wild Coast Vacations LLC and the owner of the house harmless for any and all claims including those of third parties, arising out of or in any way related to the use of the premises or the personal property provided therein. Guest also assumes the risk of injury or other losses related to any recreational activity and will hold the owner and its Agents harmless with respect thereto. By renting this house, guest has expressly agreed to all stipulations and assumes all responsibility for the house, contents, and property.
NECESSARY ALTERATIONS:  We reserve the right to change the rules without notice. We reserve the right to charge a large deposit as we see fit, we reserve the right to refuse service if we feel it is necessary to protect the property. We reserve the right to change amenities at any time that they are made unavailable, even after reservation has been made, we are sorry for any inconvenience. These are PRIVATE HOMES and subject to change or loss of amenities that cannot be repaired in time for your reservation, although every attempt will be made. If the house is sold and is no longer available, we will try to help you find alternate accommodations, but are not responsible for your loss as we do not have control over what the owner does with his or her property, however if we cannot find you appropriate alternative you will receive a refund of your deposit in full and we will assist in every way possible to help you find another house. These are private homes and subject to the actions of the owner, subject to the amenities the owner provides or removes, and subject to amenities that have been damaged by a previous guest or no longer work.
This policy page is made a part of the rental, agreed to by renter by the act of renting.